|
|
FAQ PTQV - Frequently Asked Questions
Below you can find the frequently asked questions regarding the hotel reservation from PTQV base. To get an answer please click on the question
- How to make a reservation?
- To make a reservation:
- fill in the time of your stay, city, number of rooms in the search panel called "HOTEL RESERVATION" and press "Hotel search";
- choose the right hotel from the list of search results by clicking "make a reservation",
- fill in your personal data and choose the payment type,
- after the payment type has been chosen the secure credit card transaction panel appears where you can finalize the transaction.
- if you don't have a credit card or on-line bank account in banks: mBank, Inteligo, Nordea, MultiBank, BPH, BZWBK24, but there are at least 4 working days before the arrival date - you can make a standard bank transfer or postal transfer (just click "bank transfer or postal transfer").
- How to make a reservation by e-mail ?
- You can make one if there are at least 4 working days before the arrival date. From the menu in the left choose the "E-mail reservation" window and fill the fields.
- How to make a payment ?
- The easiest way is making a payment on a secure transactions pages of e-card, by credit card, online payment card, electronic bak transfer from banks: mBank, Inteligo, BPH, BZWBK24, Nordea, MultiBank.
- Can I pay for the reservation by postal order or standard bank transfer?
- Yes you can. To pay for the reservation by postal money transfer or standard bank transfer choose as your payment method "bank transfer or postal transfer" with the reservations confirmed at once or "money transfer" when a reservation needs to be confirmed by an operator. After receiving the confirmation you need to make a payment and send the payment confirmation by fax on no.: +48 22 322 85 44.
- Can I send the confirmation of payment by e-mail ?
- If you don't have access to fax you can send the payment confirmation by e-mail on our address: biuro@rezerwuje.pl.
- Can I pay for the reservation in the hotel ?
- There is no such possibility. Many offers in our service have special, lower prices, inavailable directly in a hotel.
- What kind of credit cards can I use to make a payment ?
- You can pay by: VISA, MasterCard and American Express.
- Can I pay for the reservation by Diners Club card ?
- Yes, it's possible. In that case you have to contact the Clients Department to make a payment by phone.
- Can I pay for the reservation by someone's else credit card?
- Of course, but only if the owner accepts that transaction.
- Do I have to take the credit card with me when arriving at the hotel ?
- You don't have to take it with you.
- Are the prices in your service the same as in a hotel ?
- Our prices can't be higher then hotel prices. In fact, most of our offerts have much lower prices that the hotel ones.
- Why are the prices in your service much lower than in a hotel ?
- While making the great number of reservations we have the possibility to negotiate the prices for our customers. What's more - you can easily compare the hotel prices in our service, so the hotels must provide the most interesting offers.
- How are the reservations confirmed?
- The confirmation of a reservation is send to the address specified earlier in the reservation form. There is also a voucher being send, which you have to got with you when arriving at the hotel.
- What to do if I don't have a voucher when arriving at the hotel?
- Most of the hotels do not demand the voucher - reservations are available in a hotel on the guest's surname (second name), which is specified on the voucher and on the confirmation. But if the hotel need a voucher - please contact the Clients Department of our operator: +48 22 322 85 00.
- What does it mean "reservation is offline" ?
- An offline reservation means the hotel hasn't declared free room in the system. After an offline reservation has been placed - the operator checks for the rooms. That kind of reservation can be confirmed or cancelled (then we usually offer you another hotel in a given city).
- What happens with my credit card if the reservation is offline?
- When making an offline reservation your money are just blocked on your credit card. If the reservation is confirmed - the money are transferred. If it's not - the blocade is cancelled.
- What does it mean "reservation is online" ?
- An online reservation means the rooms in a hotel are available. You get the confirmation right after the payment has been finalized.
- Why there is no offer in the chosen hotel?
- It means that on the specified date the hotel doesn't have available rooms.
- Where can I find the contact data of a hotel?
- You can find the hotel's address on the hotel's webpage. More details are send by e-mail with the reservation confirmation.
- Is it possible to order an additional set for children ?
- Most of the hotels have such option - in some of them it is paid addidtionaly. For more details please call the Clients Dempartment of our operator: +48 22 322 85 00.
- Is it possible to make a room for handicaped person reservation ?
- Is is possible in the hotels which have such rooms. An information about such necessity should be filled in the form while making a reservation.
- Are the prices on your webpage listed for person or for room?
- All the prices listed in our service are the room prices.
- Do the prices include breakfast?
- Yes, most of the offers include breakfast in the price. If it isn't - it would be listed while making a reservation.
- Do the prices include taxes?
- Yes, all of the prices include taxes (without local taxes, such as climate taxes).
- How can I cancel a reservation?
- You can cancel a reservation earlier than 3 days before arrival - you will be billed only for operational cost. If a reservation is cancelled during the last 3 days before arrival - you will be billed for the first day of your stay.
- How can get back my money from a cancelled reservation if I paid by credit card ?
- Right after sending to you the confirmation of a cancelled reservation - the system automatically sends you back the money it took from you credit card (including eventuall operational cost).
- I want to make a reservation for two rooms in a hotel, but why is the secong room not showing while the first one has been reserved?
- It depends on the hotel. In some of them there's only 1 room available online, most of them have more. In this case it's better to make an e-mail reservation. When the operator gets your request - he will contact the hotel. Then your reservation will be confirmed.
- Can I have additional discounts (when I'm a member of a hotel's partnership programme)?
- We've got the lowest possible prices. Additional discounts are not possible.
- How to speed up the reservation process?
- To speed up the reservation process you can register in our system (in that case please follow the "register" link in the main panel on the right). After registration you should log in nad your data will be automatically filled in (saving up to 2-3 minutes).
|
|
 | Hotel Sofitel Victoria Warszawa is situated in the heart of the historic part of Warsaw, in close proximity to Saski Park, the Grand Theatre and the Royal Castle. 341 luxury rooms. |
|
|
 | Located in the center of Warsaw on the junction of Belwederska and Spacerowa Street, Hyatt Regency Warsaw offers a tranquil setting in a largely commercial and business area... |
|
|
 | The hotel is situated just 100m from the main station, the historical Market Square and the newest shopping centre in Cracow, making it an ideal location, wether you arrive in... |
|
|
 | Located near the Wawel Royal Castle on the bank of Wisla River, Sheraton Krakow Hotel is Krakow's five-star international hotel. All 232 guest rooms and suites are comfortably appointed. |
|
|
