|
|
How to make a reservation of a hotel from Booking base - HELP
1) Serach engine options - defining your choice
- There is a search panel "Checking the prices, availability and reservation of a hotel" in the description of a hotel, under "Accommodation"
- You can next choose the numer of hotel rooms, numer of persons and numer of beds in one room.
If you'd like to make a reservation for different types of hotel rooms - than you have to make separate reservations.
- The next step is choosing the type of a hotel room - for smokers, non-smokers or without preferences. "Without preferences" means the system will choose all the oferts without defining the preference option.
Next you have to define the currency (PLN, EUR, USD) which you would like to use in prices display and press "Hotel Search".
- In case of a reservation for 8 persons or more - you can use the group reservation form.
To make a reservation of a conference room please fill the conference rooms form.
- Similar panel is located on each city's page - the "city" option is already chosen - and also on each object's page, where you can choose the availability
of accommodations only in the specified hotel unless you use the "show other" option and choose the objects located 1,2,5 ora 10 km from the main one.
2) Search results
- After pressing the "Serach for a hotel" button the results will be shown in a new page. The criteria you have chosen are displayed above the results list.
The following informations will be displayed above the search results list:
- information on the number of objects found from each data base,
- "view thesearch results on city's map" - by clicking on it a city map will show up in which a reservation is being made with all available objects pointed there (you can access the reservation objects page by clicking on the hotel icon),
- criteria choosen in the reservation panel and "New search/change cryteria" button - by clicking on it a search panel will show up, in which you will be able to change the search cryteria and search again.
- field for choosing the sorting of results (according to prices or standard).
- The results shown by the search engine are groupped according to the reservation type and base from which the're taken. There are 5 types of reservation possible:
- Reservation online from PTQV base
Hotel reservation with instant confirmation
Room reservation with instant confirmation.
Credit card payment trough eCard S.A. - Safe and secure online payments. Confirmation including Voucher send instantly on Your e-mail.
If there are at least 10 days to the arrival date - you can make a payment for your accomodation via standard bank transfer after the confirmation by the Operator.
- Reservation offline from PTQV base
Hotel reservation in the hotels listed below is made through the operator, who will check if the room is available within 24 h (working days).
If the chosen hotel has free rooms - the Operator will confirm the reservation.
The payment is made via eCARD S.A. terminal by credit card. When making an offline reservation your money are just blocked on your credit card. If the reservation is confirmed - the money are transferred. If it's not - the blocade is cancelled.
You will receive a voucher for your stay at the hotel together with the confirmation. If there are at least 10 working days days to the arrival date - you can pay for your accomodation by a standard money transfer after the confirmation by the Operator.
- Reservation online from Booking base
Hotel reservation with instant confirmation.
The possibility to choose a room and the reservation conditions are specified on the next page of a reservation.
To make a reservation guaranteed it is necessary to provide the credit card details - but the payment is done after arriving, at the hotel.
- Reservation online from Orbis base
Hotel reservation below is done immediately on Orbis hotels webpage.
There are different payment methods available - by credit card, bank transfer or directly in the hotel.
- Rezerwacja offline
Objects desrbibed below this header detailed offer with all address data. It is possible to make a reservation directly in the object.
Special offerts for rezerwuje.com users.
- Description of the search results columns:
- The Name and standard of the object column has a name of the hotel and its standard or information if it's a hostel, pension or apartments. If you click on the hotel name - you get a specific description of a hotel.
- The Photo of the object column has the object's view. Clicking on it's photo will open the detailed description page.
- There is a map icon in the Location column. After clicking it a city map will show up with a pointed object location.
- Prices column - the prices for a room in given date. Hotel prices in different days could vary.
- All column - final price for the hotel in given date.
- The Reservation column has Make a reservation button - after clicking on it you will be transferred to the reservation of a room or Check button - after clicking on it you will be transferred to the presentation page of the object.
- There are max 2 available types of rooms in the Room type column (for the Booking objects) for the specified date, more types could show up during 1st step of reservation, when you choose the concrete room type.
- Attention! - In case of objects from Orbis base the displayed prices are not the prices for a stay, but the MINIMUM prices which the object provided for the following month into the base.
In order to check the real availability of rooms and prices click the "Check" button and define your search on the object's page.
- If there are no available accommodations fullfiling your criteria then the "No accommodations vailable" note will be displayed..
If its possible please change your enquiry, going back to the beginning of the reservation. In order to do that you can use the "New search/change cryteria" button - by clicking on it a search panel will show up, in which you will be able to change the search cryteria and search again.
- If there are no free rooms in PTQV base but the rooms are available in Booking base - an offer will be displayed allowing you to make a reservation
If there are no free rooms in both bases when making a reservation from PTQV base, then the nearest hotels will be displayed (up to 2 km).
3) Hotel description
- After choosing the right hotel from the result list (clicking on its name or picture) you get the detailed information about the object with pictures displayed, in a new window. You can move to the reservation page of the hotel for the specified earlier date from the description page or go back to the search results list and choose another hotel. You can make a reservation without visiting the description page - simply choose the icon "Make a reservation" on the results page next to the choosen hotel - moving to the first step of reservation.
- The next steps differ from each other depending on the base, in which the hotel is located (it's decribed in the header of the search results list, such as Online reservation from PTQV base) and in which the reservation will be made. Sometimes the same hotel is available in PTQ base, other times in Booking base, so please pay attention to the headers.
Attention! There are DIFFERENT reservation and cancel conditions for each base.
Reserving a hotel from Booking base
Step 1 - Choosing a room
- The system will confirm your choose in the first step of making a reservation by giving you the date of your stay in the object and will show all available room types with
the total price per stay in EURO (but you can pay in PLN at the hotel). Please pay attention to the conditions of cancelling a reservation in the object. You can get more
details about the room type, price and its equipment by clicking on its name. You can choose the number of rooms in the room number window (it displays all available rooms in the object).
It allows you to reserve different room types in one objects in the same time. To confirm your choice please click "Continue".
Step 2& 3 - Providing your personal data and credit card details
- In the second and third step you will provide your personal data (first name, last name, email address, your residential address and phone number) and also the credit card numbers (Visa, MasterCard, American Express) with its validity date. If you have any questions or suggestions about the service (late arrival, etc) please fill the field "Remarks". Please click the link "Make a reservation" when all fields are filled up.
- Your credit card details are the only guarantee for the hotel in case you did not arrive at the hotel without prior cancellation of the reservation or you made a cancellation too late. If it happens - the hotel will have the right to bill your CC with the fee for not showing up (which is usually the price per night). Booking WILL NOT bill your CC, you will pay for your stay at the hotel by cash or credit card. if you wish to get an invoice for your stay - you will get one directly at the hotel.
- If the hotel needs you to pay before the arrival (part of the total price) - the information about it will be displayed on the hotel's page. Some of the hotels will pre-authorize your credit card to get the additional guarantee. Pre-authorization is simply checking the credit card for the total sum of your transaction and blocking it until it is paid by you. The hotel can guarantee your reservation by doing it. The total sum could be the total price for your stay or price per night. The block will be removed after checking it.
Step 4 - Checking of reservation
- After finishing your reservation process a confirmation window will be displayed. You can find there the details of your reservation and the reservation number. We recommend you printing this page. You will also get a confirmation e-mail within the next few minutes. You can find all the reservation details there and also the contact data of the hotel. The most common reason for not getting the e-mail is a mistake when typing the address. We recommend you checking the provided e-mail address before finishing the reservation. The e-mail could be also treated as spam by some mail software filters. If you do not get it, please send an e-mail under following address, providing all the details: customer.service@booking.com
Changing or cancelling your reservation
- To change or cancell your reservation please follow the link provided in the confirmation e-mail. Booking will not bill you by any fee because of cancelling the reservation. But the hotel could demand cancelling a reservation not too late. All informations about these rules regarding cancelling a reservation could be found on each hotel's page in the "The conditions of hotel operation" part.
- After you cancelled your reservation, you would get a confirmation e-mail. If you do not get it, please send an e-mail under following address, providing all the details: customer.service@booking.com
- We know out clients could have many questions when making a reservation. That is why we created a complex list of frequently asked questions (FAQ) and answers. Please get to know with it and if you don't find there the answer for your qestion - please feel free to contact us. Please make sure you read the conditions of making a reservation of hotels from Booking base.
|
 Hotel Sofitel Victoria Warszawa is situated in the heart of the historic part of Warsaw, in close proximity to Saski Park, the Grand Theatre and the Royal Castle. 341 luxury rooms.  Located in the center of Warsaw on the junction of Belwederska and Spacerowa Street, Hyatt Regency Warsaw offers a tranquil setting in a largely commercial and business area...  The hotel is situated just 100m from the main station, the historical Market Square and the newest shopping centre in Cracow, making it an ideal location, wether you arrive in...  Located near the Wawel Royal Castle on the bank of Wisla River, Sheraton Krakow Hotel is Krakow's five-star international hotel. All 232 guest rooms and suites are comfortably appointed.
|
