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How to make a reservation of a hotel from PTQV base - HELP
1) Serach engine options - defining your choice
- There is a search panel "Checking the prices, availability and reservation of a hotel" in the description of a hotel, under "Accommodation"
- You can next choose the numer of hotel rooms, numer of persons and numer of beds in one room.
If you'd like to make a reservation for different types of hotel rooms - than you have to make separate reservations.
- The next step is choosing the type of a hotel room - for smokers, non-smokers or without preferences. "Without preferences" means the system will choose all the oferts without defining the preference option.
Next you have to define the currency (PLN, EUR, USD) which you would like to use in prices display and press "Hotel Search".
- In case of a reservation for 8 persons or more - you can use the group reservation form.
To make a reservation of a conference room please fill the conference rooms form.
- Similar panel is located on each city's page - the "city" option is already chosen - and also on each object's page, where you can choose the availability
of accommodations only in the specified hotel unless you use the "show other" option and choose the objects located 1,2,5 ora 10 km from the main one.
2) Search results
- After pressing the "Serach for a hotel" button the results will be shown in a new page. The criteria you have chosen are displayed above the results list.
The following informations will be displayed above the search results list:
- information on the number of objects found from each data base,
- "view thesearch results on city's map" - by clicking on it a city map will show up in which a reservation is being made with all available objects pointed there (you can access the reservation objects page by clicking on the hotel icon),
- criteria choosen in the reservation panel and "New search/change cryteria" button - by clicking on it a search panel will show up, in which you will be able to change the search cryteria and search again.
- field for choosing the sorting of results (according to prices or standard).
- The results shown by the search engine are groupped according to the reservation type and base from which the're taken. There are 5 types of reservation possible:
- Reservation online from PTQV base
Hotel reservation with instant confirmation
Room reservation with instant confirmation.
Credit card payment trough eCard S.A. - Safe and secure online payments. Confirmation including Voucher send instantly on Your e-mail.
If there are at least 10 days to the arrival date - you can make a payment for your accomodation via standard bank transfer after the confirmation by the Operator.
- Reservation offline from PTQV base
Hotel reservation in the hotels listed below is made through the operator, who will check if the room is available within 24 h (working days).
If the chosen hotel has free rooms - the Operator will confirm the reservation.
The payment is made via eCARD S.A. terminal by credit card. When making an offline reservation your money are just blocked on your credit card. If the reservation is confirmed - the money are transferred. If it's not - the blocade is cancelled.
You will receive a voucher for your stay at the hotel together with the confirmation. If there are at least 10 working days days to the arrival date - you can pay for your accomodation by a standard money transfer after the confirmation by the Operator.
- Reservation online from Booking base
Hotel reservation with instant confirmation.
The possibility to choose a room and the reservation conditions are specified on the next page of a reservation.
To make a reservation guaranteed it is necessary to provide the credit card details - but the payment is done after arriving, at the hotel.
- Reservation online from Orbis base
Hotel reservation below is done immediately on Orbis hotels webpage.
There are different payment methods available - by credit card, bank transfer or directly in the hotel.
- Rezerwacja offline
Objects desrbibed below this header detailed offer with all address data. It is possible to make a reservation directly in the object.
Special offerts for rezerwuje.com users.
- Description of the search results columns:
- The Name and standard of the object column has a name of the hotel and its standard or information if it's a hostel, pension or apartments. If you click on the hotel name - you get a specific description of a hotel.
- The Photo of the object column has the object's view. Clicking on it's photo will open the detailed description page.
- There is a map icon in the Location column. After clicking it a city map will show up with a pointed object location.
- Prices column - the prices for a room in given date. Hotel prices in different days could vary.
- All column - final price for the hotel in given date.
- The Reservation column has Make a reservation button - after clicking on it you will be transferred to the reservation of a room or Check button - after clicking on it you will be transferred to the presentation page of the object.
- There are max 2 available types of rooms in the Room type column (for the Booking objects) for the specified date, more types could show up during 1st step of reservation, when you choose the concrete room type.
- Attention! - In case of objects from Orbis base the displayed prices are not the prices for a stay, but the MINIMUM prices which the object provided for the following month into the base.
In order to check the real availability of rooms and prices click the "Check" button and define your search on the object's page.
- If there are no available accommodations fullfiling your criteria then the "No accommodations vailable" note will be displayed..
If its possible please change your enquiry, going back to the beginning of the reservation. In order to do that you can use the "New search/change cryteria" button - by clicking on it a search panel will show up, in which you will be able to change the search cryteria and search again.
- If there are no free rooms in PTQV base but the rooms are available in Booking base - an offer will be displayed allowing you to make a reservation
If there are no free rooms in both bases when making a reservation from PTQV base, then the nearest hotels will be displayed (up to 2 km).
3) Hotel description
- After choosing the right hotel from the result list (clicking on its name or picture) you get the detailed information about the object with pictures displayed, in a new window. You can move to the reservation page of the hotel for the specified earlier date from the description page or go back to the search results list and choose another hotel. You can make a reservation without visiting the description page - simply choose the icon "Make a reservation" on the results page next to the choosen hotel - moving to the first step of reservation.
- The next steps differ from each other depending on the base, in which the hotel is located (it's decribed in the header of the search results list, such as Online reservation from PTQV base) and in which the reservation will be made. Sometimes the same hotel is available in PTQ base, other times in Booking base, so please pay attention to the headers.
Attention! There are DIFFERENT reservation and cancel conditions for each base.
Reserving a hotel from PTQV base
Step 1 - Personal data input
- In the first step of a reservation the system will confirm your choice, giving you the final price for your stay. If you have additional comments on the service (late arrival, etc), please fill the field "Special instructions". It would be necessary to view the terms of a reservation.
- If you are the registered and logged user of the system all the personal data and invoice data will be filled automatically. In other case pelase provide all the required data and mark whether an invoice will be necessary. You can register in the system in that place, providing your login and password - registering is not compulsory.
When choosing company invoice an additional window will appear, allowing you to input the details.
Step 2 - Payment type
- After filling all the required fields you can choose a payment type - under the invoice details. Payment type depends on the reservation type.
- In case of an instant reservation you can make your payment via Internet, using your credit card (Visa, MasterCard, American Express) in the secure Authorization Credit Card Center "eCard" or electronic bank transfer (mBank, Inteligo, Multibank, BPH, BZWBK 24, Multibank, Nordea).
- If you do not have a credit card or bank account with online transfers in one of the bank detailed above and there are 4 or more working days till you arrival - you can pay by standard transfer (from a bank or post office).
When choosing that option please click the "Bank transfer or post transfer". You will get the confirmation of reservation and the bank account number for the payment within 2 days.
- In case of an off-line reservation the payment could be done afterwards - by the standard bank transfer to the given account or at once - via Internet, using your credit card (Visa, MasterCard, American Express) in the secure Authorization Credit Card Center "eCard" or electronic bank transfer (mBank, Inteligo, Multibank, BPH, BZWBK 24, Multibank, Nordea).
Step 3 - Finalizing your payment - credit card authorization
- In case of an electronic payment type using credit card (click on the credit card icon) it is necessary to provide all the required details in Credit Card Authorization Center "ecard" form.
- You have to input the credit card number on the eCard page, its date and CVV2/CVC2/CID number and then click "Pay".
- You can find CVV2/CVC2/CID code on the other side of your credit card (the three last numbers).
CVV2/CVC2/CID code verification allows to improve the security of the transaction and reduce the risk of an unauthorized access and fraud.
CVV2/CVC2/CID code is present only on your credit card and in the computer system of a bank, that issued your credit card.
It is NOT printed on the bills or on other documents.
- If the provided details are technically correct, a mesage will appear, confirming the finalized reservation and payment process.
After opening a reservation by the operator a confirmation email mesaage will be sent to you.
Changing and Caneling yout reservation
Changing your reservation
- To change your reservation you have to click the link Change the reservation, in the menu on the left and then fill and send the displayed form.
Canceling your reservations
- To cancel your reservation you have to click the link Cancel your reservation in the menu on the left and then fill the displayed form.
- The following fees will be charged when cancelling a reservation from PTQV base:
- 50 PLN (ca. 12 EUR) - when the reservation is cancelled not later then 3 days before the arrival date,
- 100% of a total reservation cost if you cancel it later then 3 days before the arrival date.
- 100% of a total reservation cost if you resign form your reservation without filling and sending the Cancel Form,
- 100% of a total reservation cost if you do not arrive or if you do not use your reserved service in given date, without making a prior change.
- In case of a canceled reservation the proper quote is paid back by a bank transfer to the account indicated by you in a Cancel Reservation form.
- We know out clients could have many questions when making a reservation. That is why we created a complex list of frequently asked questions (FAQ) and answers. Please get to know with it and if you don't find there the answer for your qestion - please feel free to contact us. Please make sure you read the conditions of making a reservation of hotels from PTQV base.
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